Keyword "Cancel" | Voters

Keyword "Cancel"

Peyton Wilga

If a lead tries to cancel an appointment and sends a message with the word "Cancel" anywhere in the message instead of canceling their appointment and being offered rescheduling, they are immediately opted out and placed on the DNC list. This has caused us to lose customers.

February 9, 2026

Kevin Tam

Hi Peyton, please reach out to support to help you remove the word "cancel" from the opt out word list.

Kevin Tam

Merged in a post:

Remove Cancel as an unsubscribe keyword

Michael Walker

We've lost a few customers when they want to "cancel" the appointment. When they message CANCEL, they Instead become unsubscribed.

March 25, 2026

Mr. V.I.P Frankie Washington

unsubscribed.