Many customers use a fake or junk email when initially requesting a quote or they will reply or create a new email response to us using a different email address than what is synced to their contact. Also, many customers refer other people to us and provide the same email address they have been using to referral. None of these emails seem to be getting to us. The Unassigned section of the Conversations page has all of the incoming calls and texts for phone numbers not synced to any contacts, but there are never any emails there. I understand there is a difference in IMAP vs POP, but we do not need these unassigned emails to be "synced" with a contact. We will be able to do that manually after we determine which agent (user) the email is being directed to. We just need to be able to see these emails either in the Unassigned section or somewhere else because as of right now they are all not accessible to us anywhere. Thanks
