Feature Request

Only open a conversation when the CUSTOMER responds or contacts us versus a conversation being re-opened every time we send a message.

We should be able to add a scheduled task to call the customer into campaigns, so if the customer is not responding in a certain amount of time (for instance) it tells the telemarketer to call the customer. But it does not tell the customer we are calling at that time.

Need a button to turn off campaigns automatically on Holidays. Had the robot probing people on Christmas which is ridiculous and had no way to turn it off. Just need a button to turn on to stop automations on all major holidays.

Theres many times where we've received a high volume of calls and some are missed. IT would be great to easily locate them through filtering the conversation

An option to notify the assigned user once a new lead is assigned to that user

When a customer calls in the contact is moved to responded but the status stays Active instead of Attention. Could this please be adjusted? If a customer calls in and we miss their call it needs to alert us that they need attention.

Add daily, weekly, and monthly call metrics per user that show their inbound and outbound performance.

I would like some automation to move an opportunity/contact to the Lost campaign once they ask to unsubscribe i.e. when their status changes to "STOPPED", they should be sent to the "Lost" campaign

The ability to use different phone numbers within a campaign.